FAQ

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My membership

What is the term of a new membership?

A newly concluded membership has a fixed contract period of 3 months. After this period has expired, the membership is automatically renewed for an unlimited period. The membership can then be cancelled with a notice period of 1 month. Termination takes place before the end of the month, which means that the notice period starts on the 1st day of the month following the termination.

Can I pause my membership?

Memberships can be paused under certain conditions: Namely:

– When you are abroad for a longer period (minimum 4 weeks)
– After a medical procedure (upon presentation of a doctor’s statement)
– When it is not possible to continue training due to pregnancy
– In case of an injury (after a professional judgment of the in-house physiotherapist of RTM – Lifestyle Gym)

Please send the request to take a break 2 weeks before the start date to info@rtmlifestylegym.nl. RTM will evaluate the request as soon as possible and inform you of the possibilities.

hen pausing, the next direct debit will be executed as usual. The ‘overpaid’ membership fee will be deducted when the membership is reactivated.

Can I upgrade my membership?

Upgrading a membership is possible as of the next day’s effective date. The extra credits are available on the effective date of the new membership. The difference in price will be debited at the next payment. Check the website for current prices. Upgrade requests can be sent to info@rtmlifestylegym.nl.

Can I downgrade my membership?

Downgrading a membership is possible from the 1st day of the following month. Check the website for current prices. Requests for a downgrade can be sent to info@rtmlifestylegym.nl.

Can I cancel my membership?

After the expiration of the contract fixed period a membership can be cancelled with a notice period of 1 month. Termination takes place before the end of the month, which means that the notice period starts on the 1st day of the month following the termination. Termination can be addressed to info@rtmlifestylegym.nl.

Can I convert my membership to a punch card?

It is not possible to convert a membership or membership credits to a punch card.

How do I sign up my kid?

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Punch cards

Does RTM also sell punch cards?

RTM does not sell punch cards.

Credits

How many credits will I receive per week/month?

The number of credits credited weekly or monthly depends on your chosen membership type.

What happens to the credits I don't use?

Unused credits are automatically converted to extra credits. Extra credits are valid for 4 weeks after that.

I have upgraded or downgraded my membership. When will my new credits be visible?

The new credits are active from the effective date of the new membership type.

When are my extra credits used?

When planning your training week, SportBit always uses the normal credits first. Extra credits are therefore only used for “extra” scheduled classes.

Signing in and out

Until when can I unsubscribe from classes for free?

You can sign out with keeping your credits to two hours before the start of class. If you sign out within two hours before class, your credit will be seen as used. By signing out in time, you give others a fair chance to take over your spot.

From when can I register for classes?

Registration is possible from two weeks before the training starts.

I signed out from a training and did not get my credit back. How is this possible? How is this possible?

You probably signed out within two hours before the start of the training. If this is not the case, please contact the front desk.

How does the waiting list work?

If the class of your choice is full, you have the option to sign up for the waiting list. In the unlikely event that a fellow athlete is unable to attend and thus signs out, the people on the waiting list will get the first opportunity to train.

Up to two hours before the start of class, the first person on the waiting list will be automatically enrolled when a spot becomes available. If you have the SportBit app notifications turned on you will receive a push notification when you sign up. You will always receive an email of registration confirmation. So, when you sign up for the waiting list, it’s a good idea to keep an eye on this. Otherwise, it could cost you a credit unnecessarily.

If you are on the waiting list and a spot becomes available within two hours before the class starts, you will receive an email and possibly a notification through SportBit asking you to claim the spot. Are there more people on the waiting list? Then this message will be sent to everyone. Whoever claims the spot first will be signed in in the respective class.

RTM Basics Workshop

Why am I required to participate in the RTM Basics Workshop?

At RTM we find the quality of your movements very important. On the one hand because this way you stay injury free, on the other hand because this way you get the most out of your training. n our WOD’s and Weightlifting classes you will find movements that require some basic knowledge in order to safely participate in the classes. To keep the level of our classes high, we have therefore created the RTM Basics Workshop. When you become a member at RTM, you are invited to participate in this three-hour workshop where we teach you the basics of CrossFit.

If I don't want to or can't join a workshop (yet), can I still train at RTM?

Yes, our Sweat Classes and Yoga classes are open to everyone. That doesn’t mean that we won’t encourage you to take the workshop. Experience shows that this way you get the most out of your workouts and stay injury free.

Physiotheraphy

Where in the building of RTM - Lifestyle Gym can I find the physical therapist?

The physio is located on the second floor.

Is physiotherapy included in my membership?

Physiotherapy is not included in the membership. However, reimbursement from the health insurance company is often possible. The physio can tell you more about this.

How do I make an appointment with the physiotherapist?

Systems

What apps do I need?

You need SportBit to sign up for a membership and register for classes. In SugarWOD you can see every night at 8 p.m. what workout is programmed for the next day, and you can track your scores and progress here.

What is the code for SugarWOD?

The code for SugarWOD is at the bottom of the confirmation email of your membership purchase.

Want to try RTM Lifestyle Gym? Request a free trial lesson now!